Add or remove the responders field from your service project
The responders field allows you to quickly add the right people and teams as responders to an incident. You can also use it to create and acknowledge responder alerts from work items.
The responders field works best when Alerts have been enabled in your service project. Project admins can enable alerts in the Incident management settings page in their Project settings. Once enabled and configured, alerts can automatically be created when someone is assigned, added as a responder or owns a service on the incident. Find out more about responder alerts.
To use responders in your service project, you first need to add the responders field to the work types associated with your incident request types. If you’re not sure which work type to add the field to, you can add the field from an incident request type. Read how to customize the fields of a request type.
You need to be a Jira admin to add fields to a work type.
To add or remove the responders field from a work type:
From your service project, select Project settings, then Request management, then Work types.
Select the incident work type you would like to add the responders field to.
Select the Fields button in the top right corner of the page.
Find the Select Field dropdown beneath the list of current fields.
Start typing, or use the dropdown to search for and then select the Responders field.
To remove the responders field from the work type, you can hover over the field and select Remove.
Adding this field will make it appear all work items that share this work type.
If the responders field does not appear in the Select Fields dropdown list, go to the Incident management settings page in Project settings. You’ll be prompted to add the responders field to your site. Select Automatically add field to create the responders field, then follow the instructions above to add it to your incident request types.
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